Since Mathee provides instant AI analysis and digital credits, all sales are generally final and non-refundable once the service or credits have been utilized. By purchasing, you acknowledge that immediate access to digital content starts upon purchase.
We want you to have the best experience. If you experience a technical error where credits were deducted without a solution being provided (e.g., system crash or API error), please contact us within 7 days of the incident for a manual credit adjustment or refund.
To request a refund or report an issue, please send an email to:kihwangi4@gmail.com
Please include your order number and a brief description of the technical issue.
Refund requests are typically reviewed and processed within 3-5 business days. Approved refunds will be issued back to the original payment method used via Lemon Squeezy.